Frequently Asked Questions

Here you will find the most commonly asked questions we get about our service. If you still have questions, please email us at hello@cleaningzoom.com or call 401-324-9007.

Cleaning Zoom guarantees every single clean we do. If there is something we missed, please let us know within 24 hours and we come back and fix the issue at no extra cost.

We are both bonded and insured, keeping everyone and everything in your home safe.

We currently serve all of Rhode Island, which includes Newport County, Bristol County, Providence County, Kent County, and Washington County.

You can cancel or edit your existing booking on your Cleaning Zoom customer profile. Alternatively, you can email us at hello@cleaningzoom.com or call us at 401-324-9007.

Please give us a 24 hour notice if you wish to cancel your appointment. Otherwise, you will be charged a 25% cancellation fee.

Yes they will! Our cleaners bring everything they need to clean your home. If you have a special request or would like us to use your cleaning supplies, please let us know in advance.

Nope! We are here to free up time for you, so it is up to you to stay at home or be out doing whatever you please while your home is being cleaned. Just leave us with a way in and we will get the job done.

You can see what is included in each different type of cleaning on our services page.

We do not do refinishing/waxing of floors, large furniture moving, bug/rodent cleanup, or large amounts of trash removal. Also we are unable to clean anything out of reach from a 2-step ladder. If you have questions or special requests you might be unsure of, please contact us before booking.

It’s nice to have consistency and someone you trust. For all of our customers, we try to keep you with the same maid. Although, sometimes things get busy and this may not always be possible.

If you choose to pay with a card, it won’t be charged until after the booking has been completed.

If you choose to pay via check/cash, it will be due at the start of the cleaning. If paying with a check, please make it out to Cleaning Zoom LLC.

We do offer office & commercial cleaning services. Find more info about that here.

For information on post-construction visit our page about that here.

Airbnb/vacation rental owner? Visit this page.

We do! Gifting a cleaning service is a great choice for a gift. For special occasions, life events, the holidays, or whatever it is; you can give out a Cleaning Zoom gift card that can be used at anytime to book a cleaning with us. To do so, visit our gift cards page.

If you have more questions feel free to call us at 401-324-9007 or email us at hello@cleaningzoom.com.